Frequently Asked Questions
- How long has Fotosearch been around?
- Where are you located?
- Who is Fotosearch?
- After purchase are the Watermarks still visible?
- Can I add text to an image?
- Can I purchase on account and be billed for my purchases?
- Can I use an image in a newspaper / magazine?
- Can I use an image on a product for sale such as a poster or greeting card?
- Can I use an image on my website?
- Can I use images for advertisements and marketing material?
- Can I use the image as my logo?
- Can I Use the Image in a Book?
- Can the images be used on Facebook and blogs?
- Can you purchase credits to buy and download images?
- Do all images have backgrounds? What if I want a transparent image?
- Do footage clips contain an alpha-channel/transparency?
- Do I have to pay sales tax?
- Do You Do Custom Work?
- Do you have Unwatermarked High Resolution Comping Images Available?
- Do you offer a subscription service?
- Do you take submissions?
- How can I add images to a lightbox?
- How can I get a comping image?
- How can I get a comping video?
- How can I request a return?
- How can I update my account information?
- How Can I Upgrade an Image?
- How do I download my purchase?
- I received a $0.xx fee on my credit card from Fotosearch. What is this?
- My EPS file won't open in Corel Draw. Why?
- What are Rights-Managed Images?
- What can I do within my account?
- What does Royalty Free mean?
- What is a lightbox?
- What is a model release?
- What is an EPS file?
- What is a property release?
- What is a ZIP file? How can I open it?
- What is File Compression?
- What type of payment options are available?
- When will my print order ship?
- Where did my files save to?
- Are the images Free?
- Can I order what is in the picture?
- Does Fotosearch offer prints of the images?
- Do I have to pay to become a member of your website?
- Do you offer discounted or special pricing for government, educational or reseller use?
- Do you provide image editing services?
- How do I find a specific image?
- What does an image/video cost?
- What is the ordering Process for an image?
- Can I license the use of an image for exclusivity?
- How can I get a invoice/receipt for my purchase?
- How can I re-download my purchase?
- How long is my download available?
- What is your refund policy?
- What size should I purchase?
- Why did my subscription automatically renew?
- Why was my purchase declined? I know my card is good?
Request Support
Didn't find what you were looking for? Contact our support team with your question.
support@fotosearch.com